Privacy Policy
DH Garden Centre understands that our customers, visitors, users and others who are using websites owned/operated by us value privacy.
Please read the privacy policy below to better understand the commitments we make to respect and protect your rights.
The Privacy Policy will explain how we receive, use and (in certain circumstances) disclose your personal information. The Policy will also explain the steps we take to secure our customers’ personal information. Finally, the privacy policy will explain your choices regarding the collection, use, and disclosure of your personal information.
This Privacy Policy is incorporated into and is an integral part of the terms and Text of Use Agreement in accordance with our policies posted on this website. When you access and use this website (including registering for online services), we understand that you agree to the content of this privacy policy and other related policies on this website.
Users should check back regularly for updates to this Privacy Policy. Please see section 10 for information.
1. Personal Information
All content you view on the website is intended to serve your information needs and help you choose services. Therefore, you can use the website without providing any personal information. However, in some cases, when it comes to registering for a service, we may ask you to provide personal information.
In this privacy policy, “personal information” is understood to include your name, username, address, email address, phone number, profile picture or any other personal information you provide, or any information about you collected in accordance with our policies in accordance with applicable laws.
2. Collection of user information
2.1 Information provided by Users when accessing or using products and services on our website
Some of our Services require users to create an account or profile. In connection to use these Services, we may ask you to provide certain information about yourself in order to set up an account or profile.
By providing information to us through this website, you understand and consent to the collection, use and disclosure of personal information in accordance with the terms and conditions of this privacy policy.
You expressly agree and agree that the personal information you provide on the website may be stored at our headquarters or offices, and/or personal information may be stored on some existing or unknown servers for the purpose of operating and developing the website and our services.
If you order a product, request a service or submit feedback to the website, we may contact you to ask for additional information necessary for the processing or fulfillment of your order and/or request.
2.2 Information that we collect during your use of the service
We collect information about the services you use and how you use them. This information includes:
Device information – such as hardware model, IMEI number and other unique device identifiers, MAC address, IP address, operating system version, and settings of the device you use to access the Services.
Login log information – such as the time and duration of your use of the Services, search query terms you enter through the Services, and any other information stored in cookies that we have placed on your device.
Location information – such as your device’s GPS signal or information about nearby WiFi access points and cell towers that may be transmitted to us when you use certain Services.
Other information – about your use of the Services, such as the applications you use, websites you visit, and how you interact with content provided through the Services.
The information of the User collected by us will be used, stored and secured as the information provided by the User himself in accordance with the provisions of Section 2.1 of this Privacy Policy and relevant laws.
3. Use of User Information
We use your personal information for the following purposes:
Verify the identity of users of products and services; Contact and exchange with users information about products and services that our website provides.
Send you information about our policies, services and changes to policies, services or promotional information; Provide customer care and support services. Upgrade our services; Handling complaints, collecting fees, resolving incidents, disputes and arising complaints.
Use your personal information for our business purposes, such as analyzing and managing our business activities, conducting market research, testing, developing our products and services, identifying usage trends, determining the effectiveness of advertising strategies, promotion, test results of products, services and other business purposes in accordance with current laws.
We may cooperate with other entities – our partners to provide products or services to you. At that time, we need and will exchange and provide your personal information to these units so that they can complete your request. These units are also not allowed to use your personal information for other purposes and comply with confidentiality regulations when providing products and services to you. The use of users’ personal information by such partners is not under our control and we will not be responsible in this case.
We use browser cookies to:
Remember the login information so you won’t have to re-enter it on your next visit to the DH Garden Centre service.
Provide customization, personal content and information.
Monitor the effectiveness of our marketing campaigns.
Monitor aggregate metrics such as total visitors and traffic.
4. Storage of personal information
Your personal information will be stored by us at:
We store and process your personal information on servers located in data centers in our Canadian territory.
Your personal information may also be stored at our head office or office or at any of our other data backup facilities from time to time.
The storage period of personal information shall comply with the provisions of law and the purpose of our data storage.
5. Disclosure of Personal Information
Your personal information may be subject to compulsory disclosure to competent state agencies or relevant third parties in the following cases:
To provide services or products requested by you; Or necessary to process orders (e.g. registration with VNNIC, dispute resolution)
To fulfill the obligations to provide personal information at the request of competent state agencies or as prescribed by law. To protect us and other third parties: we only disclose account information and other personal information when we believe that disclosure is in accordance with the law, protecting the rights and property of you and other third parties.
6. Recording browser information (cookies)
From time to time, personal information may be put on your computer to help us upgrade the website or improve the quality of our services to you. This information is commonly known as “cookies”. “Cookies” are pieces of information stored on your computer’s hard disk or browser, not on a website. They allow to collect some information about your computer such as IP address, operating system, browser mode and addresses of related websites.
If you do not wish to receive these cookies, or wish to be notified when these cookies are placed, you can set your browser mode to do this if your browser supports it. Please note that if you disable the receipt of cookies, you will not be able to access or use some of the facilities on the website without prior determination. We do not intentionally restrict your use in this situation, this is only limited to programming and building the website.
7. Ensuring security of personal information
When developing the website, we may place commercially reasonable rules to prevent illegal access and improper use of your personal information submitted to us through the use of this website. If this website supports online transactions, it will apply a technology standard called SSL (Secure Sockets Layer), to protect the confidentiality and safety of data transmission.
Because there are always risks associated with the provision of personal data, whether in person, over the phone or over the internet, or through other technical means; And no technical system is completely secure or resistant to all “hackers” and “tampers” (unauthorized intruders to rummage through information), we always endeavor to take appropriate precautions for each characteristic of the information to prevent and minimize possible risks when you use this website.
With the understanding that perfect security does not exist on the internet, we use standard technology to protect personal information, including firewalls, security key layers, data encryption. We also have appropriate security measures in place in our facilities to protect the privacy of your personal information. Therefore, when we use reasonable security measures, we are not responsible for any loss or disclosure of your information. In addition, we are not responsible for the disclosure of your information by our partners or by other companies that are not under our control.
On the other hand, we ask that you do not disclose or share your password or other identifying information that we provide to you with anyone else, including our employees. Passwords and information collected are our property and your use may be revoked at our discretion. You are also prohibited from using any other password that is not your account password.
8. Adjustment of personal information
Whenever you use our services, we provide you with access to your personal information. If that information isn’t true, we give you permission to quickly update or delete it – unless we have to keep it for legitimate legal or business purposes.
When updating your personal information, we may ask you to verify your identity before we process your request.
We may also proactively or at your request supplement, correct or delete inaccurate, incomplete or up-to-date personal information data while you are still associated with our activities.
9. “Minors”
Minors means children as defined by the laws of each country at the time of application. We refuse to serve individuals who are still under the age of Minors under applicable law. Accordingly, minors are not entitled to purchase or attempt to use products, whether free products, services based on the terms and conditions on this website without the consent of their parents or guardians or legal representatives, unless applicable or permitted by local law.
10. Changes in regulations on personal information security policy
We may change this policy on an irregular basis, including adding, changing, removing part or all of the content, or suspending the website without notice to users. The amendment, supplementation, removal of the content of this privacy policy is updated and posted on this website.
The addition, change, removal of the content of this personal information privacy policy will take effect from the time it is posted on the website. In the event that we update the Privacy Policy and you use the Service after the update, it means that you agree to the new term(s) defined in the update.
11. External links to this website
Our Website and Services may link to third-party websites and services that are beyond our control. We are not responsible for the safety or security of any information collected by other websites or services. You must exercise caution and review the privacy decisions that apply to the third-party websites and services you use.
12. Contact and exchange information
We will contact and exchange information through the email address you provide when registering for the service. In case of any change or detection of illegal use of email address, please notify us immediately for timely support measures.
Please feel free to contact us with any questions or comments about the Privacy Agreement or DH Garden Centre-owned websites by email: contact@dhgardencentre.com and support hotline: +1 604-929-7335.