Warranty Policy

1. Warranty Period

We offer a warranty period of 15 days from the date you receive your order, unless otherwise specified for specific products.

2. Warranty Eligibility

Products are eligible for free warranty service if the following conditions are met:

• The product has a technical defect caused by the manufacturer.

• The product is still within the warranty period and accompanied by a valid receipt or order number.

• The product has not been tampered with, repaired, or damaged due to external factors (such as dropping, misuse, etc.).

3. Cases Not Covered by Warranty

• Damage caused by improper use or incorrect storage.

• Products that have been modified or repaired by unauthorized third parties.

• Products that are beyond the warranty period.

4. Warranty Solutions

Depending on the product condition and availability, we will provide one of the following solutions:

• Replacement with an equivalent product (if available).

• Repair of the product, if possible.

• Refund if the above options are not feasible.

5. Warranty Process

Please send your warranty request to [contact@dhgardencentre.com], including photos/videos of the issue and your order details.
We will respond within 1–2 business days to confirm and provide return instructions.
Once we receive and inspect the product, we will proceed with the warranty process and notify you of the outcome.